Deliver What You Promise
Adding a digital press to its manufacturing business has helped Traco Manufacturing augment its position in shrink film printing.
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The honest approach helps Traco retain its employees, adds Palica. “It’s very easy to hold onto people because at a lot of other companies our employees used to work for, they’ve been told to say certain things or try to cover up for other people. In our company, there is no such thing.” Palica’s company “fesses up” to the mistakes, and lets customers know what to expect. “We found that customers, as long as they know what’s going on, can deal with some adversity that arises unexpectedly,” he asserts. “It’s the unknowns or surprises that people don’t like. And, we just don’t surprise people. If anything, we try to under promise and over deliver.”
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- John Palica
Chris Mc Loone
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