The printing and packaging industry is facing a dilemma: Experienced, long-tenured employees — and even business owners themselves — are beginning to retire. As soon as they make the decision to walk away, the operation has lost the institutional knowledge that only lives in their heads, leaving the remaining workforce at a disadvantage.

Cory Francer, content director of Packaging Impressions, speaks with Amy Servi-Bonner, vice president of PRINTING AI, about how AI can help retain that knowledge during the Print4All Conference in Varese, Italy.