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• The capability to do a custom search to see die histories. This will come in handy to check when resharpens were done, or for what particular material a die might have been made to cut
• A rotating security password system to guard against pirating of quotes or pricing structures
In short, online services should "spoil you." says Fouts. And he should know. Wilson's online system emails customers in the queue and provides a die status report each morning, right through the time it's shippedand includes all relevant tracking information, as well. Now that's customer service.
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