In this interview with Stuart Fox, Kongsberg PCS president and CEO, and Matt Thackray, VP and general manager of Kongsberg PCS operations in America, Packaging Impressions editor-in-chief discuss understanding the pain points of corrugated packaging manufacturers in North America, the importance of customer feedback and continuously improvement based on that feedback, and how customer needs differ depending on whom you speak to in an organization.

This interview was filmed at the North American launch of the Kongsberg Ultimate precision cutting system platform. Read more about the launch here.