Check, Check, Check!

Port says he works closely with the sales people to establish the right expectations with new customers. The company puts on an annual seminar, publishes two newsletters, and has prepared a comprehensive booklet on preparing electronic designs for print. "We don't penalize customers for not preparing their files correctly, but if we've taken measures to educate them and we still receive files that are time-consuming to fix, we will notify a customer that he's going to incur additional costs."