Roland DGA Announces Key Service Department Personnel Changes
Roland DGA has announced three key personnel changes within its Service Department.
Jack Pozorski, a sign and graphics industry veteran who has held several different service and support positions at Roland DGA since joining the company in 2004, has been promoted to Director of Service. In his new role, Pozorski will be responsible for overseeing Roland DGA’s entire service department, ensuring that customers and resellers throughout the Americas continue to receive the level of world-class support the company is known for. He will also serve as the main contact with Roland DGA’s third-party service providers, looking for new ways to optimize those relationships and increase customer satisfaction.
Francisco Alvarado, who has held a variety of positions at Roland DGA over the past 25 years, serving most recently as Roland Care Support Manager, has been promoted to Roland Care Manager. Alvarado’s responsibilities will be centered around establishing new ways the company can support end users as well as the dealer channel. In addition, he will oversee the company’s network of Roland Care Engineers throughout North and South America.
Kevin Rosen, who worked for Roland DGA from 2015 to 2021 – starting out as a Technical Support Representative and later serving as Application Specialist – has been rehired and will replace Alvarado as Roland Care Support Manager. In his new position, Rosen’s primary responsibilities will include oversight of Roland DGA’s team of technical support specialists and day-to-day management of the service depot.
“These experienced, talented individuals will work together to make sure Roland DGA maintains its well-earned reputation for providing the best service and support in the industries we cater to,” said Roland DGA’s Vice President of Services, Ron Ball. “We congratulate them on their new, expanded roles within the company and look forward to their important contributions, which will help us continue to exceed the expectations of our customers.”
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