Heidelberg’s Service Team Goes “Above and Beyond” for New Berlin, Wis. Printer

KENNESAW, Ga.—The president of Crossmark Graphics in New Berlin, Wis. is hailing Heidelberg’s innovative systemservice 36plus service package that accompanied the purchase of his 6-color Speedmaster XL 105 with aqueous coater. Not only did the Heidelberg service team go “above and beyond the call of duty,” says Crossmark Graphics President Jim Dobrzynski, they got the press up and running over a weekend and just in time for the printer to win a large, new lenticular job. “This was the best experience I’ve had with Heidelberg,” says Dobrzynski. “It’s the service that sold me on the XL 105, and in this instance, I don’t think anyone else would have been able to pull these repairs together in this timeframe.”