Comexi North America Boosts Sales and Service
Comexi Group is taking a step forward to reinforce its presence in the U.S. market. The company has invested in technical and human resources to continue the growth of the brand in America. The strengthening is reflected in the relocation to a new North American headquarters, and the recent expansion of a new parts warehouse that guarantees parts delivery throughout the region in 24 hours or less. Both facilities are now located in Charlotte, NC, allowing a better distribution of spare parts and more effective customer management.
Following the appointment of Thomas Cusack as president of Comexi North America in early 2014, the company has continued to strengthen the sales network to cover market demands more effectively and with greater agility. Vitaly Norkin, who has moved from the headquarters in Girona, Spain, has extensive experience with more than six years in Comexi Group, and has become responsible for the sales in the Northeast region; Thomas Cusack, in the South; George Czechowski, in the Midwest; and Cory Heiden, who after more than 14 years as head of customer care in the United States, goes into commercial service in the West. In Canada, the representation of Comexi Group remains in the hands of Greg Watterson.
Comexi North America also enhances the area of after-sales service. This project is part of a global strategy along with the creation of Comexi Technical Services, a department led by Francisco Artacho from the headquarters in Girona, Spain and Xavier Molina as service manager in North America. From the new offices in Charlotte, Molina, together with a team of local technicians will be in charge of increasing the productivity of installed equipment through maintenance contracts, technical training, and to expedite delivery of spare parts throughout the region. Strengthening the Technical and Customer Service departments will result in improved customer support.
