Chris Deye

With the Facilities Management approach to customer service, prepress providers and printers can forge mutually beneficial cohabitation arrangements. By Terri McConnell, Prepress Editor What's the best way to serve your customer? Up close and personal. That's the concept behind Facilities Management. It's a business model that extends service to the point of dedicating your own resources to meet your customer's needs—often by relocating them to your customer's site. According to Kevin Karstedt, a New York-based graphics industry workflow consultant, Facilities Management (FM) plays out in our industry in several ways. • Printers and converters provide FM services to consumer product companies (CPCs) by

Printers willing to work through a few minor obstacles can reap huge rewards by implementing "total digital workpath" concepts and technologies. by Terri McConnell In 1919, three gentlemen put up $500 dollars each to start a new business in downtown Cincinnati. The company—Phototype Engraving—took its name from an amazing new technology for photographing type and etching it into metal printing plates. During the past 80 years, Phototype Engraving has remarkably remained on the leading edge of packaging printing technology, offering a comprehensive portfolio of services ranging from digital photography, to image asset management, to conventional and photopolymer platemaking, to short-run printing. The company is

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