John Olson

With the Facilities Management approach to customer service, prepress providers and printers can forge mutually beneficial cohabitation arrangements. By Terri McConnell, Prepress Editor What's the best way to serve your customer? Up close and personal. That's the concept behind Facilities Management. It's a business model that extends service to the point of dedicating your own resources to meet your customer's needs—often by relocating them to your customer's site. According to Kevin Karstedt, a New York-based graphics industry workflow consultant, Facilities Management (FM) plays out in our industry in several ways. • Printers and converters provide FM services to consumer product companies (CPCs) by