Domino Adds to Service and Support Team

Domino continues to grow and invest in resources for their digital printing business with the appointments of several new hires in service & support roles within North America. Two of the new personnel are for help desk and phone support.

Glen Hayden & Ernest “Ernie” Wilson join Domino as technical support analysts, Digital Printing North America. Glen and Ernie’s responsibilities include handling phone support and escalations.

From left, Glen Hayden and Ernie Wilson.

Glen Hayden comes to Domino with 12 years experience as a senior applications sales and technical support specialist for Honeywell. Previously, Glen spent over 20 years in the U.S. Navy, spending much of his time on carriers (USS Nimitz, USS John F Kennedy) and the USS Florikan, a Chanticleer-class submarine rescue ship. During his time in the US Navy, Glen earned numerous professional certifications. He was an electrical officer overseeing the installation, maintenance, and upkeep of all electrical and electronics systems. Prior to leaving the U.S. Navy he was a recruit division commander. Glen has an MBA in leadership and management, and a Bachelor of Science degree in electronic systems technology management.

Ernie Wilson comes to Domino with over 15 years of field experience in troubleshooting, repairing, maintaining, calibrating and testing a wide variety of medical and manufacturing equipment. His past 5 years has been as a field service engineer with Videojet, and he provided help desk support as well. Ernie has an Associates of Science degree in electronic engineering.

“Very excited to have Glen and Ernie on our team. The appointments of these exceptional individuals illustrate another example of Domino enhancing and developing the service & support organization for our growing customer base, and the focus in providing an excellent customer experience,” says Steve Daily, technical support manager.

Source: Domino

The preceding press release was provided by a company unaffiliated with Packaging Impressions. The views expressed within do not directly reflect the thoughts or opinions of the staff of Packaging Impressions.