Today, Control Group is supplying a number of demanding markets, including health and beauty, cosmetics, and nutraceuticals, along with other consumer markets. It provides both flexo and gravure printed labels and flexible packaging using presses from Aquaflex (www.aquaflex.com, now part of PCMC) and Nilpeter (www.nilpeter.com).
This diversity in highly demanding markets has paid dividends during the recent economic downturn. Imburgia reports that the company has seen growth in virtually all its market segments. "It helps that we have a loyal customer base," he says.
However, this doesn't mean that everything has been easy. "Like everyone in our industry, cost is the driving factor," he emphasizes. "Our customers want to have first-class service at the lowest price. This drives us to constantly look at our costs to see how we can manage our business so we stay competitive."
Being a supplier to the pharmaceutical market is accompanied by a number of challenges, not the least of which is traceability, says Imburgia. "Whenever we have conversations with our pharma customers they want to see a 'paper trail' and data validity. They want to know who did this and when was it done.
"The pharma market is all about accountability," he continues. "Our customers require a tremendous amount of documentation supporting what we produced and how we verified it. In the past this was all done by hand, and the thickness of the folder grew by inches every time we did an order! By using a good information system, we have virtually eliminated the paperwork associated with an order."
Control Group uses a print management solution from Mississauga, Ontario-based Computer Productivity Services (CPS, www.cpsinc.ca), a business solutions provider for flexographic converters that supplies customized software based on Microsoft Dynamics GP.
"We reviewed numerous systems and vendors in our search process," reports Imburgia. "We wanted a mature system that had support and flexibility both from a software and programmer aspect. No one system can fit every application, so there has to be flexibility involved."