EPIC System Adds Remote Access Capabilities
PAWCATUCK, Conn.—Recent upgrades to Davis-Standard’s EPIC III supervisory control system have equipped the EPIC with extensive remote access capabilities that allow plant engineers and technicians to monitor multiple lines via a computer or cell phone from any location. Instant notification about line conditions, alarms, events, and other changes are sent directly to email accounts or cell phones to provide real-time updates. This upgrade is available on all new EPIC III systems and for retrofit on systems sold in the past three years.
“Companies have fewer engineers and technicians to support multiple lines,” explained John Clemens, Electrical Engineering Manager at Davis-Standard. “This technology enables access to several lines in different plants so that one engineer, regardless of location, can effectively monitor them. It facilitates troubleshooting and can help customers avoid costly repairs and downtime.”
Similar to this feature, Davis-Standard offers customer support via Remote ACcess Technology (ReACT). This service enables Davis-Standard process engineers and technicians to support customers worldwide in real-time without a service call. With ReACT, the service team can remotely and immediately view process conditions at a customer’s plant during a production run and make a diagnosis without stopping the line.
“We are constantly striving to help customers achieve greater efficiencies, especially in such a competitive marketplace,” said Clemens. “To that end, we wanted to give the EPIC as much remote access as possible. Based on the significant demand for these capabilities, we know it is valued by customers.”