Bobst InTouch Exceeds $25 Million Milestone
ROSELAND, N.J.—Alex Gigon, director of customer service and support operations for Bobst Group North America has announced that InTouch, the company’s online system for parts has now exceeded $25 million in sales. Begun as a small-scale test project in mid 2005, utilization of InTouch has mushroomed to the point where nearly a third of Bobst customers in North America use it routinely.
Alex Gigon explains, “Once a customer has signed up for InTouch, and has 24/7/365 access to our parts inventory, there’s little reason for them to ever want to go back to the old way.” The InTouch system allows registered users to check parts availability, receive instant price quotes, order parts and obtain accurate tracking information for the shipment.
“Additionally, having an InTouch account allows the customer to review his parts history and, with just a few mouse clicks, have in front of him his parts activity with us dating back to even before InTouch was launched,” reports Gigon. “This allows customers to better anticipate their need for consumables and key parts.”
While the use of InTouch began in 2005 for US customers, a version for Canadian converters was launched just a few months ago, at the start of the second quarter of 2007. Canadian InTouch operates using Canadian currency and is available in both English and French.
“We’re also happy to say that this new system is being rapidly embraced by our customers in Canada and that the pace of adoption is actually far ahead of where we were when InTouch was launched for the US,” states Gigon.
To gain access to the secure Web site, customers must first establish an InTouch account and acquire a password to the system. Register an account by visiting www.bobstgroup.com/InTouch or contact Bobst’s customer service at 1-888-226-8800, ext 2764.